Lessons from a Dozen Years of Group Support Systems Research

University of Arizona, after dozens of years of research on Group Support Systems (GMS), has listed a number of lessons they have learned from the past experiences working with induviduals as well as with groups supported by GSS.

They have found that although, individuals play an important role in solving some problems, there are situations however, which requires input and effort from groups of people, hence requiring collaboration and communication in a team. However, a team working using the GSS technology faces its own problems and so they have listed the lessons they have learned from the 9 key domains.

1. GSS in organizations
2. Cross-cultural and Mulicultural Issues
3. Designing GSS software
4. Collaborative writing
5. Electronic polling
6. GSS facilities & room design
7. Leadership and facilitation
8. GSS in the classroom
9. Business process re-engineering

The lessons learned can help individuals and groups to foucs on the issues addressed and eliminate them with suitable and possible alternatives.

The paper can be found HERE for full list of lessons learned and benefit from them.